Refund & Cancellation Policy

Last updated: 21 October 2026

1. Order cancellation

  • You can cancel your order by contacting us before it is shipped (before a tracking link is shared).
  • Once an order is shipped, it cannot be cancelled.
  • Personalised orders cannot be cancelled once printing has started.
  • For cancelled prepaid orders, the full amount is refunded to the original payment method.

2. Returns and replacements

Most of our products are made to order, so we do not accept returns for change of mind. We will replace or refund if:

  • The product arrives damaged or broken, or
  • You received a wrong or defective item.

3. How to report a problem

  1. Contact us within 48 hours of delivery on WhatsApp (+91 88506 56457) or email ([email protected]).
  2. Share your Order ID and clear photos or an unboxing video showing the issue.
  3. After verification, we will send a free replacement or issue a full refund.

4. Refund timeline

Approved refunds are processed to the original payment method within 5–7 working days. For Cash on Delivery orders, the refund is sent to your bank account or UPI ID shared with us.

5. Contact

OPRYX
Room No. 201, 2nd Floor, Deb Apartment, Kona Bag Para, Howrah, West Bengal – 711114, India
Email: [email protected]
WhatsApp / Phone: +91 88506 56457
Support hours: Monday–Saturday, 10:00 AM – 7:00 PM IST