Privacy Policy

Last updated: 21 October 2026

This Privacy Policy explains how OPRYX (“we”, “us”, “our”) collects, uses and protects your information when you use our website opryxgroup.com and the OPRYX mobile app (together, the “Platform”).

1. Information we collect

  • Account details: name, email address and phone number when you register or sign in (including Google Sign-In).
  • Order details: delivery address, items ordered and order history.
  • Photos you upload for personalised products (for example custom photo magnets).
  • Payment information: online payments are processed by our payment partners (such as Razorpay). We do not store your card number, CVV, UPI PIN or net-banking password.
  • Device information: device identifiers used to send order updates and notifications.

2. How we use your information

  • To process, print, pack and deliver your orders.
  • To send order confirmations, shipping updates and customer support replies.
  • To manage your account, wishlist and saved addresses.
  • To prevent fraud and comply with legal obligations.

3. Your uploaded photos

Photos uploaded for personalised products are used only to make your order. They are encrypted in transit and removed from our printing queue within 30 days after delivery. We never sell or publish your photos.

4. Sharing of information

We share only the information needed to complete your order with trusted service providers: courier and logistics partners (for example Shiprocket, Delhivery, Blue Dart, Shadowfax) and payment gateway partners. We do not sell your personal data to anyone.

5. Data security

We use HTTPS encryption and access controls to protect your information. No method of transmission over the internet is 100% secure, but we take reasonable steps to keep your data safe.

6. Your rights and account deletion

You can view and update your profile and addresses in your account. To delete your account and associated data, use the account deletion request page or email us at [email protected]. We process deletion requests within 7 working days, except data we must keep by law (for example invoices).

7. Cookies

Our website uses essential cookies for login, cart and checkout. You can control cookies in your browser settings.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

9. Contact us

OPRYX
Room No. 201, 2nd Floor, Deb Apartment, Kona Bag Para, Howrah, West Bengal – 711114, India
Email: [email protected]
WhatsApp / Phone: +91 88506 56457
Support hours: Monday–Saturday, 10:00 AM – 7:00 PM IST